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We prepare 3 types of insurance to moving your shipment to overseas. The insurance premium amount will be decided by calculation of (Valuation amount, which you want to be insured) * Insurance premium ratio (%) Insnrance is optional item and seperated from the moving rate. | For the detailed information please click hereA And we are happy to receive any simple question about insurance by click here . |
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For the detailed information please click here A And we are happy to receive any simple question about tax by click here . |
| Q1 | Is there any weight limit ? |
| A1 | Basically, we would like to ask you to keep the weight of 0.5cbm
standard caron less than approx 80kg or 176lbs. As that will be the maximum weight to be haldled by two person for loading on the truck. Our pickup service is conducted by only one driver, then we have to ask you to provide your muscle power while loading on the truck. Should you have more and more books, and exceeding above weight limit, then we recommend you to use our Small size outer carton by additional charge of JPY3000. Then 1cbm cartons could be consisted by 2 x 0.25cbm S size caton, and 1 x 0.5cbm stanard carton. ( instead of 2 x 0.5cbm ) |
| Q2 | I have a bicycle which is exceeding your 0.5cbm standard carton size. How can I do ? |
| A2 | Do not worry !!! We can make a custom made carton for your bigger item with
the additional charge of JPY3000 / less than 0.5cbm carton. Please measure your bicycle or bigger item, and let us know the dimension precisely. We are happy to make it. For your reference, the bigger item which we have ever made was for Kotatsu, Snow board, Ski, Surfboard, Koto, small wardrobe, and bicycle. On top of the charge for the custom made carton, we will be calculating the volume charge for it. |
| Q3 | Is the preparation of documents will be difficult? |
| A3 | No, it is easy. (however it is somehow boring work.)
In case of SELF PACK, we have to ask you to submit us the inventory list. We can provide you the simple form for making an inventory list together with some sample how to write it. The blank form of inventory list will be sent to you together with empty outer cartons.
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| Q4 | Cancellation of too many outer cartons could be possible ? |
| A4 | No, we cannot accept the cancellation of the outer cartons. As the empty cartons are sent to your residence with the transparent film sheet, once it is opened, the driver will not accept it with its naked shape. So, we recommend you to start from the minimum volume of 1cbm (2 x 0.5cbm cartons), if you are not sure about your volume. After getting the cartons, if you feel it is not enough, then you can ask us to add some more cartons. We do not charge you the additional transportation charge for sending the additional cartons.
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| Q5 | Is it possible to store my cartons at the destination port or inland terminal ? |
| A5 | Yes, it is possible. But we do not recommend it as it is very expensive.
Normally, free storage period at port or inland terminal will be approx 5-10 working days.
After those free storage period, they will be starting to charge you a big storage rate.
That will be approximately USD400/month/cbm !!! So, if you want your cartons to be stored, we recommend you to
store your cartons in Japan. Our storage charge is JPY1000/week/cbm only !!! And we have And we have free storage period of 10days in Japan !!!
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| Q6 | I have only small amount of personal items, may be less than 1cbm. Can I send smaller than 1cbm ? |
| A6 | Yes, you can send only 0.5cbm, however, we do not recommend you to send only 0.5cbm
by using our services. In this regard, using post office will be cheaper, basing upon you do not have bigger items.
(Post office have a measurement and weight limit. For the detailed post parcel information of its limit,
please click here.) In our moving system, we have to pay the ocean freight at the minimum volume of 1cbm even if we are sending 0.1cbm. Accordingly, you have to pay for the same. Thanks for your kindest understandings.
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| Q7 | Is your standard cartons are strong enough and how about water proof ? |
| A7 | Our standard cartons are made of special type tough paper materials, thickness of
10mm, specially made for international shipping and it it strong enough resistable approx 2000kg against the vertical
pressure. This material is originally developed for the US army or navy purposes. This carton must be floated more than
72hours even if it is thrown off from a helicopter onto the ocean.
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| Q8 | Economy plan insurance for SELF pack is not covering against theft ? |
| A8 | No, the Economy plan insurance is not covering against theft.
As the insurance company is skeptical about the SELF packing, then they only entitle us to go with the simple
type insurance which covers the vessel accident clause only. However, do not worry about the theft.
The shipping company must have the full responsibility to forward the said nos of cartons to the consigee which is you.
As long as we put the nos of cartons on the shipping documents, they must forward the said nos of carton safely.
In our experience for handling over 250 customers per year, there was not such an accident that some of cartons
were missing. Our shipping contracter is very reliable company and they are sure tohave full responsibility about it. If you are still afraid of this Economy plan insurance, you have to select Normal plan or Best plan insurance with combination of STANDARD type moving. (SELF type moving is not applicable with Normal plan and/or Best plan insurance.)
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| Q1 | How many days does it take upto the destination port or to the inland terminal ? |
| A1 | Please click here for the sailing date to your nearest port or inland
terminal.
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| Q2 | In case of port stop, how can I get my cartons ? |
| A2 | The local shipping agent will be sending you an arrival notice to your contact
Email address at destination. It will state when the cartons will be arriving, where you should go for pick-up and how
much you are requested to pay for the cargo release. Then after you pay the local charge, and after you cleared the import custom clearece, then you will be able to collect your cartons at warehouse.
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| Q3 | How to clear the import custom clearence at destination ? |
| A3 | You can clear the custom clearence by yourself by showing the following documents
at the destintion custom office.
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| Q4 | Do I have to pay even if I collected the cartons by myself at destination ? |
| A4 | Yes, you have to pay some charge in order to release the cargo. That will be...
When you make some inqiry, we are happy to include those local charge information. |
| Q5 | I am travelling around on my way to my home country. So, I want my parents or my friend to collect my carton on behalf of me. Is it possible to send by that way? |
| A5 | You cannot import your personal used effcets until you are in USA.
As US customs require that the owners must be in the USA. However, once you entered USA, then you can specify your nominee to receive your carton on your behalf. In this regards, you have to furnish all the required documents to him/her. On top of 5kinds of documents stated in above A3, you have to prepare the following documents and send to your nominee
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